In this scenario, please promptly contact our office and submit your Notice of Intention to Leave (RTA Form 13). This allows us to take immediate action by communicating with the property owner for their guidance and initiating the advertisement of your property to secure new tenants as soon as possible.

Upon moving into your property, the initial requirement is to pay the first two weeks' rent. There's a common misunderstanding that this payment functions as a 'holding fee' or a 'deposit,' allowing tenants to request its use for the final two weeks' rent at the end of the tenancy. However, this payment strictly covers the first two weeks' rent.

For instance, if you move in on September 10th and pay the first two weeks' rent, our agency promptly records this amount as rent from September 10th to September 23rd on your rental ledger. Subsequently, your next rent payment, usually around September 24th, is then recorded as rent from September 24th onwards. This pattern continues throughout your tenancy, depleting the initial two weeks' rent.

To maintain a rent advance and ensure you are ahead in rent payments by the tenancy's end, you must make the second rent payment on September 10th (the move-in date) and continue making regular payments to stay ahead until the lease concludes.

To avoid misunderstandings, requesting a rental ledger from us is the most effective method to ascertain if your rent payments are in advance. This ledger provides a comprehensive record of every payment received since the beginning of your tenancy, including the initial two weeks' rent. If the ledger indicates you are not two weeks ahead, review all payments and their corresponding periods. If you believe an extra payment hasn't been recorded, please contact us and provide evidence of the payment.

It's crucial to note that real estate agents do not 'hold' any of your money, as doing so would be illegal.

You're not obligated to arrange and cover the cost of a professional cleaner yourself. Upon serving your notice, we'll supply you with a cleaning checklist. It's important to note that a bond clean entails more than just a general tidy-up. If the property doesn't meet the required standards during the final inspection, you may be requested to return and rectify the cleaning.

Opting for a professional bond clean can be beneficial as it saves time and minimizes stress. A reputable cleaner typically provides a guarantee to rectify any deficiencies. If necessary, we can suggest reliable cleaners offering reasonable rates.

Typically, it's the tenant's duty to maintain the lawn and gardens, but occasionally, the lease agreement may assign some or all exterior maintenance responsibilities to the owner, although this is uncommon.

For properties under a body corporate, certain exterior maintenance tasks might be classified as common areas, and thus managed by the body corporate. It's advisable to consult with us to clarify your specific responsibilities regarding your property.

After you've vacated the property and the final inspection has been conducted with any issues rectified, we will assess if there are any outstanding funds.

If there are no outstanding payments, we will authorize the full bond refund to you. The Residential Tenancies Authority (RTA) will then keep you updated on the progress of your bond refund, with an average processing time of 5 days from the RTA receiving the completed form. Refunds are exclusively transferred to Australian bank accounts, so ensure your correct bank details are provided on the bond refund form.

In case there are outstanding payments, such as rent, cleaning, water usage, or repairs, and you agree with these charges, you have the option to either settle these payments directly with our agency or authorize deduction from your bond.